Our Services
From design to installation to after-sales support — dedicated service and spare-parts teams stand beside our customers at every step.
01
Custom Engineering
Tell us your paper type, bag size and thickness — we recommend and configure the right machine model.
02
Installation & Commissioning
Our engineers support setup, calibration and trial runs to get your line running.
03
Operator Training
Hands-on training sessions for your team on operation and routine maintenance.
04
1-Year Warranty
Every machine is covered for one year from the date installation sign-off is completed.
05
Spare Parts Supply
An intelligent 3D warehouse and free spare parts list keep your production line running.
06
One-to-One After-Sales Support
80+ bilingual after-sales engineers, with overseas offices in India and Russia, provide dedicated attention to every issue.
07
Worldwide Shipping
Export logistics serving customers across North America, Latin America, Europe, Middle East, Africa, South Asia, Southeast Asia and Russia & CIS.
08
Post-Warranty Service
Continued technical support available after warranty, with a technician dispatched as needed.
80+ Bilingual Engineers, Worldwide
Remote and on-site support, backed by overseas offices in India and Russia, with a 1-year warranty from installation sign-off on every machine.
Remote Support
Fast online troubleshooting, video diagnosis and operation guidance — reducing waiting time for any issue.
On-Site Engineers
Overseas engineers provide installation, commissioning, maintenance and operator training at your factory.
Spare Parts
Intelligent 3D warehouse and free spare parts list shipped with every machine for fast self-service maintenance.
Local Response
Overseas offices in India & Russia. Local partners provide local language support and faster response.
Our Service Workflow
A proven 5-step process that ensures success from day one.
Consult
Design
Build & Test
Deliver
Support
An Intelligent 3D Warehouse
We invested $1.5 million USD to build an intelligent 3D warehouse for spare parts storage — tripling storage density compared to traditional warehouses, with high-precision, high-speed storing and retrieval.
During the 1-year warranty period, damaged machine parts are replaced free of charge (excluding man-made damage), so your production line stays up and running.
$1.5M
Invested in intelligent 3D warehouse infrastructure
3x
Storage density vs. traditional warehouses
Free Spare Parts List
Every machine ships with a free spare parts list, so you know exactly what to keep on hand.
Send Video or Photo
When a part needs replacing, send us a video or photo for quick confirmation.
Fast Replacement
Confirmed parts are shipped out as soon as possible to minimize your downtime.
Call / WhatsApp Sales
+86 150 5893 3503
Response Time
Within 24 Hours
Visit Factory
Pingyang County, Wenzhou, China
Ready to Power Your
Production Line?
Get a personalized quote and free consultation from our engineering team within 24 hours.